Refunds and Returns Policy
Last Updated: 10/15/2023
Fitamazons.com, operated by Fitamazons LLC, is committed to providing the best products and service to our valued customers. We understand that there may be situations where you need to return a product. Please read our Refunds and Returns Policy carefully to understand your rights and the procedures to follow.
1. Returns and Refunds Overview
1.1. Eligibility: To be eligible for a return and refund, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2. Timeframe: You must initiate the return process within 30 days of the purchase date. After 30 days, we may not be able to offer a refund or exchange.
1.3. Non-Returnable Items: Some items are non-returnable, including but not limited to gift cards, downloadable software products, and health and personal care items.
2. Initiate a Return
To initiate a return, please follow these steps:
2.1. Contact Us: Send an email to [email protected] with your order number, a detailed reason for the return, and any relevant photos if the product is damaged.
2.2. Approval: We will review your request and provide instructions on how to proceed. Your return will require our approval.
3. Return Process
3.1. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
3.2. Condition: The returned item must be in its original condition, unused, and in the original packaging.
3.3. Refund or Exchange: Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe. If you are eligible for an exchange, the replacement item will be shipped to you.
4. Contact Information
If you have any questions or concerns regarding this Refunds and Returns Policy, please contact us at:
- Email: [email protected]
- Address: 10615 SE 172nd St Apt 305, Renton, WA 98055
Fitamazons LLC is committed to ensuring your satisfaction with our products. We appreciate your business and will make every effort to address your concerns in a fair and timely manner.
Please note that this policy is subject to change, and any updates will be posted on Fitamazons.com.